Manufacturing Process And Production Management Marketing Essay

Sony is a indispensable fortification chiefly uncounted in electronics. They are indispensable fruitionrs in electronic movables. Sony holds a majestic discollocation and technological example in the negotiate. Sony emanations are in the fields of relief, despatch devices, laptops, video games, agitation pictures, music, specific computers, digital cameras, robots and other financial services. This declaration brings an aggravateview encircling the principles of negotiateing and instrumentation of these principles by the Sony Corporation.


Sony institute its spring in 1946 at Nihonbashi, Tokyo by Masaru Ibuka and Akio Morita and they possess inaugurated as Tokyo Teledespatch Engineering Corporation. They inaugurated it as very paltry gang, but the gang harvest accomplishment is very abrupt from the spring. The ascititious emanation done by Sony is an electric rice cooker, flourished by ascititious Sony tape which uses magnetic monograph installed recording technology, which is ascititious recording emanation in the negotiate. In 1955, they possess inaugurated marking as Sony emanations. Later, they transitional to Sony Fortification from Totsuko. In 1960, Sony invadeed the global negotiate and inaugurated exporting its emanations and spacious its negotiates in frequent countries. Sony continued its accordant proficiency in technologies and in frequent sectors.


Current Negotiate of Sony Corporation

The whole enrichment for Sony in 2011 was US$ 86.65 billion. Their extrinsic is to augmentation its negotiate portion-out and adhere-to its advancement accordant in the negotiate unformed the opponents. Sony has artful emanations in frequent areas such as Relief – Television, CDs, DVDs etc., and Gaming – PlayStation – PS2, PS3, PSP, gaming CDs and DVDs, Music – digital players, Walkman etc. The Key technologies in television such as LCD, LED and in PlayStation such Agitation repress, Sensors players gives the negotiateing visage for the Sony Corporation. Sony seizes its authoritative negotiate by pliant the movable phones as Sony Ericsson and Laptops delay mark projectate as Sony.


Organizational Orientation

Organizational orientation caters ample instruction encircling an construction [1]. Sony stated the efficient constructional orientation by renaming its caption to “discollocation and competitive” from “economical and veritable” new-fangledly. The augmentationd negotiate portion-out accelerations the gang to repress macro environmental objects.

Sony’s vulgar Negotiate anatomy:

Sony Fortification is dominant in the Television Diligence and it artifices to augmentation the negotiate in Television Diligence by using the fluid fiber technology in the upcoming years. The beneath chart pretences the negotiateing percentage of the Sony’s aggravate the opponents.

Sony is the deep gang who amount gaming emanations secret from the opponent Microsoft Xbox 360.The agitation repress, sensor players and kinetic technology caters the negotiateing visage for the Sony Corporation.

The beneath chart pretences the percentage of the negotiate has been caught by Sony in movable phones negotiate.


Sony’s Orientation:

Corporate Citizenship

The gang recognizes its once and concerned in frequent collective activities aggregate year. In 2005, Sony Fortification formed a committee to augmentations its subscription to the collective activities and the committee principally standpointes educational institutions and arranges frequent influence programs to correct the confirmation.

Business Planning

Sony artifices well-mannered-mannered-mannered for the cheerful-natured-natured profession and they defy the capacity and sensation of the emanation in the negotiate precedently the emanationion .They customizes their emanations according to the geographical precipitation to caggravate the acme negotiate.

Research and Development

Sony’s primitive extrinsic is introducing new emanations, thus can be completed by inquiry. Sony’s lavishs a lot aggregate year in inquiry and technology function. Their fixed up precedency in the technology gives the fortification a negotiateing visage aggravate the opponents.

Product Design

The gang applies new technology from inquiry and harvest for each of its emanations. They project the emanations in such a way they are very springy, augmentations the emanation duration term and its negotiate unformed the opponents.

Manufacturing Way and Formation Management

Sony deliberates environmental soundnessiness conjuncture emanation artificening and its manufacturing way are projected in a way to minimize the environmental wastes. The gang’s manufacturing and emanationion sites are chosen in a kind which get not annoy the confirmation and the man in any ways.

Distributions, Sales and Marketing

The gang artifices its negotiateing installed on the discollocation of the emanations and its technology. They artifice the efficient policy of distributing its emanations and vending it which get truely assure the customer .They flourish key negotiateing and sales techniques to vend their emanations.

Information Disclosure to its Stakeholder

Sony get truely detect the gang advenient artifices and emanations conclusions to their stakeholders. The annual enrichments, amelioratement and forfeiture, counteract sheets and other gang’s instruction are unreserved to the general to accelerations their conclusion in investing in the gang. They are too unreserved to the opinions encircling the emanation projects, technologies and other synod techniques supposing by the stakeholders.

Safety Measures

Sony deliberates the soundness and protection measures for the staff and other members of the fortification during the emanationion of the emanations. They instrumented frequent protection measures in their manufacturing sites to nearen the miss of any accidents.


Sony’s Competitive Sercrime Analysis

Sony’s Marketing Strategy

Sony is the lucky gang in artificening and instrumenting those strategies in an efficient kind. By its vulgar negotiateing techniques, the Sony Fortification satisfies its customer deficiencys by its fixed up precedency in technology.

Competitive Advantage

The Gang survives in the negotiate unformed the opponents due to the newfangledness of new emanations. The negotiates can be artificial by unanalogous strategies and this fortification is principally completed by Porter’s collective strategies .This policy implies gaining further knowlvisage opposite the opponents gives a very cheerful-natured-natured negotiateing visage. The concern of these strategies and its instrumentations as flourishs:

Porter’s collective strategies

Michael Porter suggested a firm’s remotest force resides in absorb sercrime and unanalogousiation. The constructions amelioratement is installed on the contrariety among sales and absorbs. Therefore further amelioratementability can be completed by near absorbs or distinguished sales unformed the opponents. His strategies are as flourishs:


Differentiation Focus

Cost Focus



Sony’s Strategy

The primitive policy for Sony Fortification is Differentiation Standpoint and Differentiation. The other Sony’s Policy as flourishs:

Market Segment


Target Diligence Wide

Product Uniqueness

Competitive Advantage

Product Differentiation

Sony Fortification has majestic negotiateing sercrime aggravate the opponents through newfangledness. They lavish further absorb each year in inquiry and harvest function to beget new emanations in their Corporation. The maximized render by the emanation uniqueness get screens the absorb gone-by in inquiry. For Example, Sony Television which they possess used frequent innovated technologies love LCD, LED, 3D TV. The gang’s fixed technological newfangledness begets a independent situate for the gang in the global negotiate.

Porter’s competitive Forces

Michael porter has imaginative his views in five competitive forces and they are as flourishs:

Entry Barriers

Buyer Power

Supplier Power

Threat of Substitutes



New Entrants Threats

Sony Fortification visages majestic browbeatings aggravate its opponents love Samsung in Television diligence, Xbox in Gaming industries etc. The new companies which invade the negotiate delay the low absorb policy possess to be charmed into importance by Sony conjuncture formulating the negotiateing policy.

Buyer Power

The customers possess near bargaining absorb as they looks for the cheerful-natured-natured and veritable emanations. Sony Fortification standpointes on vulgar negotiateing tend and instruments the strategies. The gang screens the unanalogous age collocation, unanalogous pursuit, and unanalogous geographical collocation delay the mark projectate.

Supplier Power

The suppliers for the Sony Fortification are majestic and possess the cheerful-natured-natured agent for waste and classification. The suppliers of its opponents possess fewer bargaining ability due to the near absorb of the emanations in the negotiate compared delay Sony.

Threats of Products Substitute

Sony visaged a lot of defys delay the opponents who amount cater emanations delay cheaper expense. The Sony aggravatecame this defy by investing further money in advertising and emanation negotiateing immateriality. The dell and Lenovo laptops are near rich compared to the Sony laptops, but tranquil customers prefer Sony due to the spread-out technology and emanation disposition. Similarly, the PS3 – PlayStation is far rich when compared to the XBOX 360, but tranquil they prefer Sony due to the discollocation and it influences further games due to the throw delay frequent gaming companies. Thus Sony strives and extended a cheerful-natured-natured negotiateing visage unformed its Competitors.


Song Fortification is one of the indispensable amountrs in the electronic movables .The Laptop custom in USA is encircling 80% and Sony has enlightened portion-out in this negotiate compared to its rivals such as Samsung, Hitachi, and Toshiba etc. In Laptop diligence, Sony visages browbeating from opponents such as DELL, HP and the gang manages to invite the customers delay emanation discollocation and indispensable technology. Similarly in other industries love gaming where XBOX 360 is emerging delay swift technology which is very challenging for Sony Fortification and lovewise test and Samsung in Digital cameras and Abode theatre rule respectively.

Marketing Mix

The negotiateing mix is an material profession cat's-paw in negotiateing. The negotiateing mix is the material concept which has to be deliberateed precedently determining a emanation. This policy is innate and forcible to invite the consumers towards their services and emanations. The Marketing mix policy is alike-in-meaning delay 4 P’s as flourishs;







Product Mix:

A emanation is referred to any comprehensible or incomprehensible things that assure the deficiencys of the customer. The emanation is deliberateed as nucleus component in negotiateing mix as it satisfies the customer deficiencys. Each Emanation has harvest complexion, ripeness complexion and dismiss complexion is determined the emanation Duration cycle. Sony Fortification is creator of the Sony’s collocation and its multitudinous emanations are explained beneath:

Sony’s Emanation Mix and Emanation Line:

Product Mix:

Product mix is the set of whole marks negotiateed by a gang. It is the wholeity of the emanation verses of an construction. The unanalogous categories of Sony’s Emanation mix as flourishs:




Financial Services and others

Product Line:

Product Verse is the whole set of emanations and services in which the gang offers .The emanation verse of the Sony Fortification as listed beneath

Television and Abode Cinema

VAIO Computing

Digital Cameras

Printers and Photo compels


Hi-Fi and Abode Audio

MP3 Players and Light Audio

Car Audio

Reader eBook

Sony Ericsson Movable Phones


Recording Resources and Batteries

Accessories and Headphones


Television and Abode Cinema:

Sony has done ample file of Abode resources emanations installed on intention, title, artfulness and accomplishment. Sony targeted customers in segmentation policy and are listed as flourishs:

LCD, LED, 3D Television

Home Theater

DVD and Blu-ray Disc


Compatible Accessories


VAIO Computing:

Sony caters innovative technology in appoint to invite customers and seize the negotiate. The unanalogous sorts of Sony VAIO emanations as flourishs

VAIO Laptops

Business/Customized Notebooks

VAIO Accessories

VAIO Software


Sony is the mark projectate for Sony fortification emanations .The concept of marking has been utilized well-mannered-mannered-mannered by the Sony Fortification in television emanations, computer peripherals, gaming etc., which accelerations the Fortification to seize the negotiate easily delay near encouragement.

Price Mix:

The Product’s expense contrast plays a animate role in negotiateing policy as it tends to win enrichment for the absorb gone-by during the manufacturing of the emanation. The pricing of the done emanation is exact role for the gang as it has to deliberate twain customer amends and amelioratement wined by the gang. The material pricing strategies and instrumentation of these strategies by the Sony Fortification as explained beneath:

The Insist Curve:

C:Documents and SettingsAll UsersDocumentsMy PicturesSample PicturesDemandCurveMovementExample2.png

The insist deflexion is an material concept in negotiateing. The similarity among the pricing and the insist are pretencen in the overhead graph. It describes that the insist declines delay augmentation in the emanation’s expense and crime versa [1].

Source: Principles and Practice of Marketing, 5th Edition, Jobber, and Page No: 458

Pricing Methods of Sony Corporation:

The pricing methods are of three types such as installed on the Emanation absorb, Competitors emanation and emanations negotiateing [1]. Sony emanations are principally installed on emanations absorb and Competitors emanation and casually on emanations negotiateing.

Pricing Strategies of Sony:

There are unanalogous strategies for pricing which are encouragement pricing, administration pricing, emanation verse pricing, psychical pricing, serf emanation pricing, optional emanation pricing, treasure pricing, geographical pricing, emanation parcel pricing, and encouragemental pricing [1]. But Sony flourishs the beneath pricing strategies:

Premium Pricing

Economy Pricing

Psychological Pricing

Product Verse Pricing

Premium Pricing:

Sony’s nucleus emanations such as Television, Laptops, Abode theaters are encouragement expensed. Some of encouragement expenses emanations as flourishs:

TVs: Ranges from £250 to £3000 according to the multitudinous artfulness and administrative capabilities

VAIO Laptops: Ranges from £250 to £2500 depending on multitudinous types and accomplishments

Projectors / Abode Audio: Ranges among £150 and £1800


Economy Pricing:

Sony Fortification flourishs administration pricing for some competitive emanations delay near expense and majestic disposition, such as:

Digital Cameras / MP3 Players: from £100 to £1800 and for MP3 Players – £35 to £450 delay majestic audio disposition

Car Radios

Mobiles (Sony Ericsson)


Product Verse Pricing:

Sony disengaged frequent emanations and its sub-products installed on their accomplishment and title. For Upshot Sony VAIO and TV has frequent emanations installed on their types and they expenses according to the components such as LED, LCD, 3D etc.

Psychological Pricing:

The Sony Fortification too instruments psychical pricing policy to their emanations to invite the consumers psychically. For upshot, their emanations – Digital Cameras files £199 instead £200, MP3 files from £49 instead of £50 and TVs from £279 rather £280 etc.


Penetration Pricing:

While Sony Fortification launching some new emanations, the expenses are kept low in the spring delayout decreasing the discollocation of the emanation in appoint to seize the negotiate. For upshot, some artfulness of VAIO laptops files £300 to £500 almost, the expense get be augmentationd succeeding depends on the insist for the emanation.

Skimming Price:

Sony’s uses skimming expense policy on some emanations where the customers who get standpoint on the absorb of the emanation by adhere-toing distinguished expenses and succeeding the expenses are declined. For upshot – MP3 Players expenses £450 and digital cameras expenses £1800.

Proagitation Mix:

The proagitation mix includes some key characteristics which accelerations to prefer the emanations and are as flourishs [2]:


Personal Sales

Direct Sales

Sales Promotion

Public Kinsfolk and Publicity

Internet Promotion

Source: Principles of Marketing, 13th Edition, Philip Kotler, Gary Armstrong

Sony’s Proagitation Mix:


Sony Fortification lavishs $3.8 billion aggregate year in advertising in its emanations to press it to the customers and drag them towards the emanations. Sony Fortification advertises in frequent unanalogous ways. For upshot, its nucleus emanations – TV and laptops are usually advertised through resources and they sponsors in football compact games to prefer their PlayStation etc.

Direct Marketing:

Sony prefers its emanations immediately to the customers by multitudinous strategies as flourishs:

Telemarketing: Sony lavishs in seduce kernels companies to prefer their emanations throughout fpromote and in fpromote seduce kernels.

Direct-Response Advertising: By providing Sony coupon immediately to the customers and gets their feedback

Catalogue Marketing: Sony compels the emanations schedule and prefers their new emanations to the customers.

Electronic Marketing: A ample file of plan in Internet, E-mails etc.

Inserts: By forfeiture the Sony leaf lets in recipient and door-to-door.

Sales Promotion:

There are of two types

Consumer Promotions [2]: Sony prefers its emanations by giving Money off, Seasonal offers during summer term, New Year eve, Christmas offers etc.

Trade Promotions [2]: Sony caters allowances, bond and other careless services for encouragement emanations merely.

Public Kinsfolk and Publicity:

Sony represss cheerful-natured-natured general kinsfolk and generality by its collective and eco activities. Sony possess concerned in sponsoring the educational institutions and by instrumenting the activities which accelerations to extend the soundnessy ecological environment. The gang flourished all lawful activities and represss a cheerful-natured-natured similarity delay the synod. These tidings which accelerations to correct the mark effigy of the gang, inimmediately advertises and prefers the gang emanations.


Personal Selling:

The emanations in which are immediately sold to the customers are determined as specific vending. Sony flourishs this policy by vending its emanations immediately to the customers through Sony provision, which is in the Sony’s website.

Sony’s Situate Mix:

The negotiateing strategic conclusions on classification of the gang emanations should standpoint on the ability of the customer deficiencys and emanations part. There are indelicate deep types of classification agents and they are as flourishs [1]:

Producer – Consumer

Producer – Retailer – Consumer

Producer – Wholesaler – Retailer – Consumer

Producer – Agent – Wholesaler – Retailer – Consumer

Source: Principles and Practice of Marketing, 5th Edition, Jobber and Page No: 682

Sony’s Classification Channels:

The emanation is arranged from amountr to the dispose-ofer immediately through online, that allows the customers to situate their appoint in Sony website and abode yield the appointed emanations.

The emanations are arranged to the distributers or dispose-ofers where the customers admittance their pretence occasion and immediately buy their emanations.

Sony food their emanations to the wholesalers and they cater it to the dispose-ofers and customers admittancees the provisions such as Sony universe. Sony dispose-of outlets, Sony cinvade and get buy the emanations.

Distribution Intensity:

According to the emanation’s creation, the classification eagerness is of three types. They are as flourishs:

Utilize all habitous outlets by intense classification

Utilize poor outlets by exceptive classification

Limited outlets, one per sales area by scientific classification

Sony has the classification eagerness as exceptive classification by providing their emanations to the exceptive outlets/dealers.


Sony’s Sales Channels:

The sales agents influenceed by the Sony Fortification are as flourishs:

Direct Sales agent

Dealership Sales agents


The frequented sales agents are the agent in which the emanations are immediately sold via the Sony’s website, forasmuch-as the emanations are sold to the Sony’s dealers who vend it to the customers is determined dealership sales agents. The most commmerely used sales agents is E-commerce where the Sony’s emanations are sold through negotiateing websites – eBay, Amazon, Flipkart etc.

Sony Corporation’s Success

The Sony Fortification mark communication is “make-believe”, as per it the fortification pretencen the apparition of creativity and ability to mold the ideas to substance by instrumenting hindmost technology and upstart new emanations. The Fortification luck can be resultant from the statistics of the gang been in the top 15 universeample marks and indispensable gang in the semiconductor manufacturing. The new-fangled Sony’s luck tidings:

Sony artificial a majestic negotiate by 3D technology

Sony’s emanations in agitation technology, substantial airs and innovative sensor repressler games

Sony invades into the upshot cytometer profession.

Sony introduced the universe’s ascititious distinguished despatch wirenear affinity influences up to 5gpbs

Produces enlightened distinguished file projectors using laser spring module technology

Sony telecasted the ascititious 3d FIFA feed sports games

Innovated new emanations in magnetic resonance and ability alienate technology

Sony introduced digital cameras delay distinguished compel 3D lens which can manage very distinguished fps.


Sony Organization’s Downturn:

The Sony’s whole enrichment for the extreme year (2011) is $86.65 billion forasmuch-as the vulgar enrichment obtained from the ascititious 3 quarters are $78.62 billion in 2012. The gang usually wins further enrichment at the end of each financial year; uniform the net forfeiture expected by the gang is encircling 3 to 5 billion US dollars which is very distinguished. Sony says the debate for the downmold is due to lawful shift in the tax credits and principally due to consonant calmatives – earthquake and tsunami happened in April.


Revenue Graph:

Financial Highlights:

The net pay for the Sony’s Fortification is inaugurated decreasing in the extreme few years. The chief price stats pretence the fortification has been inaugurated standpointing on the absorb diminution.

Net Pay Graph:

The debate for the gang’s downmold is due to the energy in reducing the emanationion and fruition absorbs and some pricing strategies upshot which are hard for the nation who are middle-class etc. The suggestions to correct and stabilize the gang as flourished.


SWOT anatomy:

C:Documents and SettingsAll UsersDocumentsMy PicturesSample Picturesindex.jpeg

SWOT is an efficient cat's-paw to warrant and to evaluate the vulgar profession entities and strategies. It comprises of inner infirmity and force of a profession, apparent browbeatings and opportunities [2]. Each construction uses this cat's-paw for self-estimation and proficiency. Sony uses this cat's-paw to assure the customers and improvise them.

Source: Principles of Marketing, 13th Edition, Philip Kotler, Gary Armstrong


Sony has the very cheerful-natured-natured mark effigy which poses the majestic force for the construction. The Energy of emanations in one tide i.e. Electronics and amounts the emanations delay the distinguished disposition. The Sony negotiateed its emanations abutting frequent countries and augmentationd its negotiate portion-out partially. The gang is comely the emanations discollocation and technology fixedly from the customer’s feedback. The gang represss very cheerful-natured-natured Inquiry and harvest function in which they innovate new emanations delay hindmost technology aggregate year. The Products and services are projected and instrumented by its own rather muster it from the opponents. The emanations are interlinked delay each other which correct the gang sales, for upshot the videos charmed from distinguished reflex lens of Sony’s digital cameras are edited and wayed in Sony VAIO laptops, and then they are alienatered through the Sony’s projectors and casted in the Sony’s 3D TV. By instrumentation of these strategies, Sony became the top-ranking companies in the global universe.


The insist for the Sony’s emanations is not accordant and depends on multitudinous environmental factors. In some sectors, the Despatch gap among the administrative and synod functions is the majesticer miss. Due to the centralized ability, the battle arises among narrow branches. The gang’s after a whiledrawal of knowlvisage in web installed technology , for upshot the emanations PS3 is ameliorate than XBOX in frequent administrativeities, but due to XBOX feed – the onverse gaming component after a whiledrawals in PS3, the XBOX inaugurated capturing Sony’s negotiate. Similarly, the companies love IBM, test, Samsung go past by prevailing emanationions.



The force and opportunities are gained by uniqueness of the emanation. Expanding the emanations to the new negotiate get acceleration to augmentation the enrichment of the gang. They deficiency to arrange their strategies and cater new strategies for the new negotiate. Growing negotiate can be deliberateed the best occasion. Sony has the occasion to go in to the soundnesscare-imaging sector. The gang has the occasion to seize the booming tablet and smartphone negotiate.


The deep browbeatings visaged by the Sony Fortification are as flourishs:

Competitor two-of-a-trade such as Microsoft, DELL, HP, Apple, Samsung etc.

Changing customer’s purpose and deficiencys such as VCDs to DVDs, DVDs to USBs, USBs to light HD

Entry of Global profession

Sony onverse networks visage browbeatings from hackers and piracy browbeatings for its games and emanations.

Global Economic Recession

Recommendations to repress Competitive Advantage:

The Sony Fortification holds a cheerful-natured-natured mark effigy and mark projectate for their emanations. They deficiency to repress it and restrain the customers delay them by newfangledness and emanation uniqueness. The remotest aim is the unanalogousiation in the emanations and this can be completed by ameliorate inquiry and harvest function. The Policy of increasing the enrichment by reducing the inquiry absorb must be avoided by Sony. Now the Sony has nearend encircling 50% of its negotiateing absorb and it can be augmentationd a mean to caggravate the agricultural areas. The pricing Policy should be carefully deliberateed by the Sony, most of its emanations are encouragement expensed and it can be numerous to augmentation the sales and it in-effect accelerationed in Playstation3 sales and it augmentationd the sales up to 20 darling units globally. Decreasing the discollocation of the emanation to decline the emanationion absorbs must not be deliberateed by Sony, thus affects the mark effigy very badly. They can standpoint on young progeny and project their emanations to invite them. Therefore to repress competitive sercrime and stay in the negotiate, the Gang should disengage new innovative emanations in the negotiates, improvise the negotiateing investments and prefers the new emanations to the nation’s vision


Sony is the lucky Fortification delay dignified mark effigy, fixedly afloat to complete its goals and missions. The consecutive inquiry and emanationion of innovative emanations accelerations the gang to repress the electronic example in the negotiate. Thus from the anatomy of the Sony’s negotiateing strategies, praise these ideas and strategies to instrument for the ameliorate profession.

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A personal writer is assigned to your order.

Our qualified staff will choose the most suitable writer whose skills and experience match your field of study and paper’s details. In case the writer must have any particular software or literature in order to get the assignment done, please do not forget to mention this in your initial instructions.

Your paper is completed and delivered to your personal order page.

When the writer finishes your paper, it is delivered to your personal order page as a PDF document, available for preview only. You will be able to download an editable MS Word version of the order right after you click the “Approve” button in the “Files” tab of your personal order page. If any changes are to be applied to the paper, you are always welcome to request a free revision with a new deadline for the writer (be sure to check more information about this in our revision policy).

You can check how easy the process is by going to the order page and submitting your paper details right now.

Is there a money-back guarantee? If yes, how can I receive a refund?

You can get more details about possible types and terms of refunds on our official money-back guarantee page.

How will I receive a completed paper?

You will get the first version of your paper in a non-editable PDF format within the deadline. You are welcome to check it and inform us if any changes are needed. If everything is okay, and no amendments are necessary, you can approve the order and download the .doc file. If there are any issues you want to change, you can apply for a free revision and the writer will amend the paper according to your instructions.

If there happen to be any problems with downloading your paper, please contact our support team.

What if I’m not satisfied with my order?

If your paper needs some changes, you can apply for a free revision that is available for 7 days after your paper is approved. To use this option, you have a “Revision” button on your personal page.

After the 7-day period, you cannot apply for a free revision, though you still can use a paid revision option. The price of such a revision will differ depending on the number of amendments needed to be done. Please contact our support team to find out how we can help you with the amendments to your paper.

If you think our writer didn’t manage to follow your instructions, and as a result, your paper is of poor quality, please contact us and we will do our best to solve the problem.

If the revisions didn’t give the desired result, you can apply for a refund. Our dispute department will process your inquiry to find out what kind of refund we can give you. To find out more, please visit our money-back guarantee page.

How do I request a refund?

You can’t apply for a refund on certain stages of your order, like when the order is not finished by the writer yet.

When the paper is delivered, the “Refund” button on your personal order page becomes clickable.

On the relevant tab of your personal order page, you will also be able to choose the type of refund you’re demanding and the reason why you applying for it. As soon as you do that, our dispute department will start working on your inquiry. All kinds of refunds concerning the quality or the lateness of your paper should be requested within 14 days from the time the paper was delivered, as in 14 days your paper, will be automatically approved.

Your inquiry should be submitted by clicking the “Refund” button on your personal order page only.