Customer Service & Organisational Effectiveness: Dunnes

 

[i]

  1. Background

Dunnes Stores has 152 stocks throughout Ireland, Northern Ireland, Scotland, UK and Spain it has been stated by Ben Dunne. It is Irelands largest and living retailer providing a uncommon offering of custom, livelihood and residencewares in one subsidence.

The biggest competitors abutting Dunnes in Shannon are:

  • Lidl
  • Dealz

The deep domiciliary competitors in the supernegotiate trade are Tesco, SuperValu, Lidl and Aldi. In garb, their rivals embfamily Penneys, Marks and Spencer and Debenhams. Dunnes dispose-of marks such as Paul Costello, CenteRed, Paul Galvin, Gallery, Savida, Carolyn Donnelly and abundant past.

  1. Their Target Market

Dunnes Stores target negotiate is aimed at all categories men, women and conclusion behind a while irrelative value points to aid everyone’s filch. By providing; livelihood, beverage, unskilled fish & seafood, garb, residence & movables and unskilled hot deli livelihoods made on birth – which is located below one roof. Promising the ‘Better Value’.

  1. Advertisement

At Dunnes Stores advertising plays a big separate.

In stock advertisement:

  • Leaflets and brochures on each till
  • Banners behind a while weekly deals and specials
  • Intercom

Web:

  • http://www.dunnesstores.com/ which now affords online shopping for housings and residenceware behind a while a residence delivery
  • Facebook

Media:

  • Radio Clare FM
  • Television

[ii]

[iii]

  1. Premises

Dunnes Stores is situated behind a whilein a Sky Court Shopping capital in Shannon which facilities embrace:

  • Lifts
  • Parking
  • Disabled Parking
  • Toilets
  • Wheelchair neighborly
  • Guidance dog’s neighborly
  1. Product & Services

Dunnes offers a difference of livelihoods, unskilled fish & seafood, veg, production, dry, processed livelihood, snacks, luxurious drinks, alcohol & wine etc., they possess been too awarded the capacity of their livelihoods resembling to the value.

Their several marks are professionn below:

Our Brands

Women

Gallery

Savida (own mark)

Carolyn Donnelly – The Edit

Paul Costelloe Living Studio

Lennon Courtney at Dunnes Stores

Joanne Hynes at Dunnes Stores

Men

Paul Galvin

CenteRed

Costelloe Living – Men

New Haven

Padraig Harrington Golf

Kids

Paul Costelloe Living Occasionwear

Leigh Tucker Willow

Home

Carolyn Donnelly Eclectic

Paul Costelloe Living

Considered by Helen James

Francis Brennan the Collection

[iv]

  1. Employees interaction behind a while customers each other and skillful-treatment.

From my habit and remark, the staff has continually greeted, thanked and invited their customers to scrutinize anew – which in my view is living in a assiduous trade fix. The staff is the guild’s copy which reflects how the guild is life run. In this instance their behaviour towards the customer has never failed. The skillful-treatment staff has been continually advantageous and disposed to defense questions or fix younger problems when the customer seemed painful.

  1. How employer/skillful-treatment offer themselves to the customer – garb code, peculiar hygiene.

All staff is granted behind a while a regular to bear on a daily cause which consists of sombre trousers, sombre shirt, dull sombre shoes and a call sign. Their observe is satisfying an expend regular behind a while an aggravateall well-mannered-groomed look. The skillful-treatment and staff aggravateall possess a very functional look.

  1. Potential express and the germinative denying collision on consumers/users and on the trade.

Positive

Negative

Advertising

Advertisement aggravate the intercom continually in stock.

Premises

Good wheelchair adit, detached parking, lifts and on birth ATM

Product & Services

Good value for cheerful capacity

Employees Interaction

Satisfying welcoming and neighborly

Employee Appearance

Well-groomed, functional

  1. How organisation supplys for impotency and difference.

Dunnes stocks supplys for all in open. As mentioned anteriorly they possess a cheerful dexterity for disabled commonalty as they possess wheelchair adit & extensive aisles, control dogs are unconcealed. No racial, sexual or pious difference famous.

Customer Use & Organisational Effectiveness

Shannon Springs Hotel

______________________

[v]

  1. Background

Shannon Springs Tavern Conveniently located regular 5 minutes from Shannon International Airport, The Shannon Springs Tavern (formerly unconcealed as Shannon Court Hotel) is one of the most approved Shannon Hotels and boasts 54 very roomy, tastelargely robed bedrooms behind a while all the existent amenities to perform you move at residence.

Famous for their “Old Lodge” Gastro Pub, neighborly sphere and justifiable prolific use, there is an riches of persomal attractions behind a whilein lenient grasp of our Shannon Airport Hotel.

The biggest competitors abutting Shannon Springs Tavern in Shannon are:

  • Oak Wood Arms Hotel
  • Park Inn Tavern by Radisson Shannon Airport
  1. Their Target Market

Shannon Springs Tavern target negotiate is aimed at all categories men, women and conclusion behind a while irrelative value points to aid everyone’s filch. By providing; Accommodation, Costa Coffee, The Old Lodge Gastro Pub, Detached Wi-Fi, Detached parking, Laundry use, Room use, Kid-friendly.

  1. Advertisement

They possess calculated a new web page. Shannon Spring Tavern deeply advertises on their residence page and Facebook behind, renovating, reopening and the veer of the tenure – decorous the new Shannon Springs Hotel.

  • www.shannonspringshotel.com

[vi]

•Facebook

[vii]

  1. Premises

Shannon Springs Tavern is located 5 minutes separate from the Airport it is an imaginative dishonorable for a majestic retirement split, situated between the neighbouring recorded towns of Ennis and Limerick. They supply their antecedent to the needs of all commonalty, some rooms and bathrooms are accommodated to aid the needs of commonalty behind a while disabilities for an lenient adit.

The Shannon Springs Hotel

  • Free Wi-Fi
  • Free parking
  • Laundry use
  • Room use
  • Kid-friendly
  • Restaurant
  • Free splitfast
  • Pool
  • Bar
  • Smoke-free
  1. Products & Services:

They afford a use of gfamily for commonalty worldextensive and nationwide.

They are a *** tavern which has exuberant values to its capacity and use. Aseparate from their gfamily dexterity they too organise Weddings.

[viii]

3. How employees interact behind a while the customer and each other and skillful-treatment.

As for this separateicular separate of the portfolio I had to physically express behind a while their delegated-to-others which in this instance was the Receptionist, the gentleman I possess traditional to profession a lot of deference for what I was doing and why I asked this order of separateicular questions. I felt agreeable and largely belowstood. He professioned a lot of ability and functionalism. In my view the commonalty that effort there are interacting behind a while their customers to the best of their ability

3. How employer/skillful-treatment offer themselves Hygiene/uniform

The idiosyncratic I dealt behind a while, in which instance was the Receptionist observeed on a functional measure, bearing a well-mannered-groomed aid. As well-mannered-mannered as the Receptionist, other staff observeed very functional bearing a sombre shirt behind a while the guild logo.

  1. Potential express and germinative denying collision on consumers and on the trade.

In my view it was a very acceptable habit where I physically spoke behind a while a idiosyncratic who defenseed all of my questions on aid of the guild. He reflected a very express copy of the guild.

Here are some other gentleman examples of blissful fulfilled customers.

[ix]

[x]

5. How the organisation supply for impotency and difference.

As I asked inequitable questions about the tavern itself I too asked about their organisation of Weddings I was told by the receptionist that of-late in encircling December there was identical sex matrimony gate fix in this tavern. Aggravate all I meditate there is no any order of sexual, family or impotency difference. This tavern is largely customer, conclusion and disabled commonalty neighborly

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