Brand Image Of Premier League Football Sponsorship

Purpose – The intention of this pamphlet is to indicate the goods of Sponsorship of Premier Bond football clubs on the Sponsors stigma effigy and whether their companionship delay estimable football teams reforms effigy.

Design – A episode con-over is inthorough in ordain to appraise the partnership among the bails involvement and how they are observed by the consumer. Questionnaires and in-depth interviews allure be administered in ordain to append notification touching the consumers’ situation.

Expected Findings – Relative-to to departed lore, it is expected that the bailship of Premier Bond football teams has a assured rule on the stigma effigy of the bail due to effigy remand.

Opportunities – This lore offers the turn for the consumers’ situation on stigma effigy, a frame that has had illiberal anterior lore projectn on it, to be assessed and perconstruct a deeper brains into this area.


Prior to the late global recession, the habit of corporations gate part in pastimes bailship was one of the fastest-growing processs of negotiateing despatch in use, delay the extrinsic of reaching a well-mannered-defined target assembly. Studies by Meenaghan, 1998 likeness that delayin the UK, the most wideknown episode allied likeness of bailship is that of pastimes, which receives 61% of the bailship payment. Cornwell-mannered and Roy, 2004, aver that “the reprimand of augmentation in bailship payments is elder than for oral instrument advertising and sales exciteance” as according to Erdogan & Kitchen, 1998 and Meenaghan, 1998, bailship bypasses the instrument clutter that acts as an bar to advertising and sales exciteance by endeavoring to demonstrate and luckyly target assemblys of detail demographs and lifestyles. However, due to the economic downturn and the slashing of negotiateing budgets, bailship augmentation slowed to an letter of reasonable 3.9% in 2009, forthcoming a 15% acception in 2008 (Appendix 1), yet the reality bailship lay-outing has waited assured in such an economic air is hopeful.

Surprisingly, barely in late years has lore touching bailship been largely convergenceed on issues touching the partnershipship among episode bailship and stigma effigy (Eaton, 1999; Musante et al, 1999). It is seeming that corporations accept introduced pastimes bailships as a despatchs implement that endeavors to ground the stigma effigy of an organisation (Javalgi et al, 1994; McDonald, 1991; Quester, 1997; Turco, 1995; Witcher et al, 1991). The extrinsic of the lore that is life projectn is to see to what diin the stigma effigy consoled by a consumer is improbable by bailship. In ordain to touchstone this, the lore dubitate that has been mark-outd is:

How does the bailship of English Premier Bond football clubs feign the stigma effigy of the bails?

The English Premier Bond draws in the most aspecters of any pastimeing bond making it the most waited in the cosmos-people, whilst too life the most constructful football bond in the cosmos-inhabitants delay thoroughly club revenues estimated at terminately £2 billion bruises according to financial plea for the 2007/08 conjuncture (BBC News), opposing the economic turning-point. Additionally, the Deloitte Football Currency Bond 2010 listed seven clubs from the English Premier Bond in the top twenty of the primary earning clubs in the cosmos-people, “the largest resemblance of any uncompounded country” ( Considering that this is the most adored football bond in the cosmos-inhabitants it is known that organisations would procure habit and inoculate into the negotiate in ordain to try and reconstruct and known the stigma effigy of their gang. Organisations such as Audi, Samsung, Emirates, Nike, Adidas and Turkish Airlines amongst a sprinkling of others pay multi-million bruise molds to bail teams competing in the Premier League. This is generally effectd so in ordain to endeavor to remand the effigy of the bailed organisation to the effigy of the bail.

Literature Review


Sponsorship can be mark-outd as an siege (in coin or peel) by the bail (i.e. an organisation or stigma) in an temper that the bailed organisation is complicated delay, in ordain to perconstruct appropinquation to the retail possible that accompanies the temper (Cornwell-mannered et al, 2005; King, 1995; Meenaghan, 1991) whilst McCarville & Copeland (1994, p. 103) aver it as life “an modify of media delay an stubborn companion in hopes of performing a similar come-back for the bail”.

Research carried out by Quester & Thompson, 2001; Speed & Thompson, 2000, Verity, 2002 and Whannel, 1992 has likenessn that amongst multiconstruct other realityors, the enduring acception in the compute of pastimes episodes dispersed on television has led to the annual cosmos-peoplewide mold of bailship lay-outing to redeep at a reputed £33 + billion (Akaoui, 2007). This of race subsistences the molds supposing by Meenaghan, 1998 averd anteriorly likenessing that in the UK, 61% of bailship payment is channelled towards pastimes, as well-mannered-mannered as sustaining lore projectn by Crompton, 2004 and Verity, 2002, stating that terminately the identical mold is gone-by globally to target pastimeing bonds, teams etc. McDonald, 1991, too avers that at the interval, organisations were increasingly jocose funds that would usually be gone-by on other negotiateing despatch implements, towards that of bailship and that this would acception as the years went on, a averment that has born verity.

During the future 1990s when the habit of new bailship was barely reasonable emerging, instead of thinking strategically and violentlighting the financial and corporeprimand performs that are coadjutord delay bailing, deep managers generally chose to bail a detail team, pastime or episode out of their own special concerns (Crompton 2004). This likeness of habit can end in a scarcity accordingly the bailship has not been strategically purposed and so the goods can not be unexpressed or appraised goodsively. As notable by Cornwell-mannered et al., 2005; Meenaghan, 2001; Quester & Thompson, 2001; Thjømøe et al., 2002 illiberal lore has been projectn to appraise and underredeep the goods of bailship on the consumer. Opposing the reality that deep managers generally procure repress of bailship projects as they accept violent-roll extrinsics that are insist-upond to be met, such as effigy remand, reformment of situation and stigma equity (Cornwell-mannered et al 2001a; Gwinner & Eaton 1999; Miyazaki & Morgan 2001; Polonsky & Speed 2001), it is partially enigmatical that late surveys carried out by Thjømøe et al, 2002 and Crompton, 2004, touching exalteder bails discovered that a violent percentage lay-out a minimalistic quantity of currency to appraise the goods of their bailship and/or use appraises that are counteractive for their detail despatch goals. However, Elizabeth Nelson deems that lore into the goods of bailship is not usually appraised merely accordingly the insist-upon to underprocure the lore allure generally be totally violent in partnership to the mold that is invested in the bailship, compared to how plenteous it would insist-upon to underprocure instrument advertising lore. In grudge of this, if the goods of bailship aren’t appraised, then how can they be seen to be lucky?

Crompton, 2004; Javalgi et al, 1994; McDonald, 1991; Pelsmacker et al, 2007 and Quester, 1997 all acquiesce that there are dull habits coadjutord delay episode-allied bailship and that they are financially rewarding due to the insist-upon-competency of this detail likeness of negotiateing despatch implement, on the plea that the compute of inhabitants defenseless to the bailship is of such a violent mold and it is cheaper to target these inhabitants via bailships than through oral advertising processs.

McDonald, 1991 notable that if bailship was well-mannered-managed and coordinated goodsively then the program can be of exalted possible and can assuredly rule the discernment that consumers await of that organisation, as-well thus-far, a bailship program that has been ill-advised may accept no goods, or may in reality accept a denying one.

Brand Image

Brand effigy is deep as it describes the strengths of the bail in their appertaining negotiates and through using bailship organisations’ endeavor to terminate the gap that exists among the stigma effigy and the stigma correspondingness.

Keller 1993 (1993, p.3) mark-outs stigma effigy as “perceptions about a stigma as reflected by the companionships held in recollection”. This specification aspects stigma effigy as life cohereed to the reassembly erection that the consumer holdes touching the stigma as this constructs a set of beliefs that are adopted by the consumer. Keller deems that the effigy that a stigma has can be ruled by continuity it to a pastimeing episode through undergate a bailship trade. In this subject, it is suggested that the pre-massive effigy that a consumer holdes of the pastimeing episode, team etc is cohereed to the bail in their recollection. As such, the effigy of the episode or team that is life bailed is remandred to the bail which should accordingly reconstruct the organisations stigma effigy. An specimen notable in the result of Dolphin, 2003 is one conceived by Ho, 1995 whose lore likenessed that those organisations that bail the Olympics are aspected by consumers as life the promotive gang in that detail diligence, thus likenessing that bailship has an goods on the sort of a bail. The Olympics is the biggest pastimeing episode in the cosmos-people, accordingly organisations that are cohereed delay it are observeed negotiate leaders.

Attitudes, concurrently delay attributes and avails, is one of the three tome inthorough by Keller, 1993 that feign stigma companionship. Keller (1993, p. 4) mark-outs stigma situations as “consumers’ overall evaluation about the stigma” and he strained the avail of this frame due to its power to aid a ameliorate brains and solution of the choices made by consumers. Attributes sympathy the features denominated to each composition/service and these are disconnected into composition and non-composition allied categories (Tsiotsou & Alexandris, 2009). The avails bulk sympathys the estimate of the composition to the consumer and how they observe this estimate. Meenaghan, 2001 suggests that consumers adopt a assured situation towards a bail if they deem that the bailship massive among the bail and the team they subsistence effects an overall avail for their team.

According to Tsiotsou & Alexandris, 2009, undergate lore into the avails and attributes frames would be excite the scope of this exoteric lore as it would insist-upon the assembly of minute notification relative-to to the compositions offered by personal bails and the avails expected of them.

Considering that one of the deep extrinsics of bailship for the bail is to construct a conducive attitudinal exexsubstitute as to how the consumer observes the stigma effigy it is comprehendible that this is frequently deemed to be the most deep goods of bailship that can be appraised (Irwin et al, 2003; Martensen et al, 2007; Speed & Thompson, 2000; Verity, 2002).

As Fishbein’s Expectancy-Value contemplation (Appendix 2) likenesss, how a consumer observes the stigma effigy of an organisation violently rules their situation towards that organisation. Anterior result projectn by St Elmo Lewis, 1900; Sheldon, 1911; Kitson, 1921; Colley, 1961; Lavidge & Steiner, 1961; Rogers, 1962 and Robertson, 1971 observe situations to insist of three rudiments: percipient; feignive and behavioural. Marketers generally concentreprimand on one of these rudiments when endeavoring to exexsubstitute situations (Pelsmacker et al, 2007). For specimen, through bailing Manchester United, it appears that Audi are concentrating on the percipient rudiment by bailing the most estimable football club in the cosmos-inhabitants (Forbes), one of the reasons behind this bailship trade is no dubitate to describe Audi in the identical peel of limelight and remand the achievement of the Manchester United effigy, as this follows the heuristic evaluation rule. This coheres delay the ends appended by Musante et al, 1999 likenessing that when the extrinsic of bailship is to remodel the discernment of the stigma effigy, the organisation should coadjutor itself delay a team, episode etc that holdes the effigy they hanker.

The result of McDonald, 1991 notes that the RSL Sponsorship Tracking Study, which appraises the goods of bailship on stigma effigy, claims to accept ground dull scenarios where lore likenesss that the roll of a consumer’s favourpower towards a stigma acceptions in partnership to their roll of sensibleness of the stigma. Additionally, it is expected and commbarely ground that consumers who accept an concern in a detail team, pastime etc, or use the compositions/services of bailing organisations are already frank delay detail bails and accept a conducive situation towards them.

Taking the anterior lore into observeation it is inthorough that:

H1. Sponsorship is assuredly allied to Stigma Image.

H2 Consumers who frequently wait Premier Bond football allure hold a past assured aspect of the bail’s stigma effigy than those who do not.

Proposed Lore Strategy

Proposed Contemplation Strategy

Initially, minor lore allure be projectn through the use of books, academic journals and the internet. This allure afford for the lore dubitate to be excite patent clear and strengthen a elder brains of the area.

Primary lore allure be projectn in the construct of a episode con-over that allure convergence on Manchester United Football Club and the stigma effigy of their bails. Saunders et al, 2009 use the specification of Yin (2003, p.13) to mark-out a episode con-over as “an experimental touchstone that investigates a synchronous interest delayin its real-life texture”. Using a episode con-over allure afford for a gauge and thorough brains of the lore texture and the coadjutord rulees complicated (Morris & Wood, 1991) whilst too enabling the loreer to tally dubitates allied to ‘why?’, ‘what?’ and ‘how?’ things occur (Saunders et al, 2009). The identical authors too notable that opposing the “‘unscientific’ feel” (Saunders et al, 2009, p.147) that episode studies accept, they are conducive in their power to test, decipher and dubitate massive doctrine. Although the generalisation of episode studies is destructible, this can be strengthened if one than one episode is used as this acceptions the exterior security (Tharenou et al, 2007).

Proposed Unprejudiced Position

Saunders et al, 2009 strain the avail of brains your unprejudiced position by suggesting that barely by brains the assumptions of how the cosmos-inhabitants environing us functions can we in-occurrence inquire and decipher these assumptions. For this share of lore the ontological in life adopted is that of the subjectivist due to the reality that “the collective phenomena (stigma effigy) is constructd from the discernment and attendant actions of those collective actors (sponsorship) sympathyed delay their existence” (Saunders et al, 2009, p.110). In other vote how the bail is observed and the avails coadjutord delay their bailship feigns the stigma effigy that the consumer awaits of that organisation. A hearsay rather than inductive lore similarity allure be implemented as there is already a gigantic quantity of lore pertinent to bailship and stigma effigy that can be consulted to infer a hypothetical framework. This is usually a strategy involving illiberal occasion when compared to inductive lore, bar for the possibility of a after a whiledrawal of dubitatenaire respondents.

Proposed Plea Assembly Methods

To determine that the plea is life deciphered as it should be the process of triangulation allure be adopted and twain vital and promotive limit allure be calm using in-depth interviews and dubitatenaires. The dubitatenaires allure be unattested and allure conceive dubitates relative-to to how consumers observed the bails stigma effigy anteriorly their sensibleness of the bailship, how their discernment differed behind beseeming sensible, situations etc. A relatively slight, figurative specimen of terminately 50 inhabitants allure be conducted and it is hoped that these inhabitants come-back their thoroughd dubitatenaires in ordain to get the insist-upond promotive plea.

The in-depth interviews allure effect a violent-volume of effective, vital plea and a staunch erection allure be adhered to due to the insist-uponment to statistically generalise, and to get ends of a powerful and reliable essence. These interviews allure procure attribute delay consumers in ordain to perconstruct a ameliorate brains of how their discernments of stigma effigy are improbable. Interviews allure be chronicled using a Dictaphone to afford the notification to be analysed goodsively at a later limit. The interviews allure insist deeply of known ended dubitates as this allure afford for past notification to be appended.

Proposed Methods of Analysis

The vital plea that is appended through conducting interviews allure be analysed using pleased dissection. According to Tharenou et al (2007, p. 252) proveed on the result of Sommer & Sommer, 1991, pleased dissection can be “defined as a technique for invariably describing the construct and pleased of written or vocal material”. The plea allure be reviewed opposing anterior doctrine and hypotheses in ordain to prove a causal cohere. This allure then be coded and analysed by a computer using the NVivo software program.

The promotive plea effectd by the dubitatenaires allure be ranked using a Likert Scale of 1-5 in ordain to appraise the situation of the consumer towards stigma effigy. These ends allure be coded and graphed in ordain to decipher the notification and they allure be analysed primitive using judicious analyses, and then a bivariate dissection to con-over for corpartnership coefficients among the two variables.

Ethical and Appropinquation Considerations

According to Saunders et al, 2009, loreers should be sensible to the reality that holy implications are frisk to start when touching the appropinquation granted to the organisation and personal, and as notable by Tharenou et al, 2007 it is compulsory that anteriorly the lore is conducted, the loreers contemplation is assessed to determine that follows the exact holy procedures. In this episode, it is the insist-uponment that a agree instrument is constructd stating that all notification known by the consumer is unattested and trustworthy. Additionally, it is deep delay compliments to the truthfulness of the lore and the loreer that that fallacy and discernment of the consumer is avoided at all insist-upons, and that the consumers involvement is twain discretional and assured, Sieber, 1992 mark-outs discretional as the power to have-a-share freely. It has too been unquestioned that there is a exact insist-uponment that the loreer redeep inunanalogous at all intervals so as to not inducement any disadvantage goods on the lore.


See Appendix 3 – Gantt Chart


The media insist-upond for this lore are:



NVivo Software

Academic Journals

Academic Books

The exaltederity of journals can be appropinquationed via the internet whilst inevitable books can be purchased or loaned from Bangor University Library and Manchester Library. A Dictaphone can abundantly be assumed and the NVivo software can be appropinquationed via the Bangor University Intranet when logged onto the University network. Given that the media listed aloft are already of appropinquation, the insist-upons coadjutord delay undergate the lore should be slight.


Akaoui, J. Stigma Experience on the Pitch: How the Sponsors Fared in the Cosmos-inhabitants Cup, Journal of Advertising Research, Vol. 47 June (2007), pp.147-57.

BBC News – appropinquationed April 2010

Cornwell, T. B., Roy, D. P., Steinard II, E. A. Exploring Managers’ Perceptions of the Impact of Sponsorship on Stigma Equity, Journal of Advertising, Vol. XXX, No. 2, Summer 2001.

Cornwell, T.B., Pruitt, S.W. and Van Ness, R. An exploratory dissection of the estimate of engaging in motorsports: bailship-linked negotiateing and shareholder mammon, Journal

of Advertising Research, Vol. 41 No. 1, 2001a, pp. 17-31.

Cornwell, T. B., Roy, D. P. The Goods of Consumer Knowledge on Responses to Episode Sponsorships, Journal of Psychology and Marketing, Vol. 21, No. 3: 185-207 (March 2004)

Cornwell, T. B., Weeks, C. S., Roy, D.P., Sponsorship-Linked Marketing: Opening the Bwithdrawal Box, Journal of Advertising, Vol. 34, Summer 2005, pp. 21-42.

Crompton, J.L. Conceptualization and Alternative Operationalizations of the Measurement of Sponsorship Competency in Sport, Leisure Studies, Vol. 23, July 2004, pp. 267-81. – appropinquationed April 2010

Dolphin, R. R. Sponsorship: perspectives on its strategic role, Corporeprimand Communications: An International Journal, Vol. 8, No.3, 2003, pp. 173-86

Eaton, J. and Gwinner, K. P. Building Stigma Effigy Through Episode Sponsorship: The Role of Effigy Transfer, Journal of Advertising, Vol. XXVIII, No. 4, Winter 1999. – appropinquationed May 2010

Irwin, R.L., Lachowetz, T., Cornwell, T.B., Clark, J.S. Cause-allied pastime bailship: an rate of beholder beliefs, situations and behavioral intentions, Pastime Marketing Quarterly, Vol. 12, No.3, 2003, pp.131-9.

Keller, K. L. Conceptualizing, Measuring, and Managing Customer-Based Stigma Equity, Journal of Marketing, 57 (1), 1993, pp. 1-22.

King, P. Jones versus the NFL, Sports Illustrated Canada, Vol. 2 No. 8, 1995, pp. 78-9.

Kotler, P., Armstrong, G., Wong, V., Saunders, J. Principles of Marketing, Fifth European Edition, Prentice Hall Financial Times, 2008.

Martensen, A., Grønholt, L., Bendtsen, L., Juul, M. Application of a contemplation for the goodsiveness of episode negotiateing, Journal of Advertising Research, Vol. 47, September 2007, pp.283-301.

Mason, D. S. What is the pastimes composition and who buys it? The negotiateing of negotiative pastimes bonds, European Journal of Marketing, Vol. 33, No. 3/4, 1999, pp. 402-18.

McCarville, R.E., Copeland, R.P. Brains pastime bailship through modify doctrine, Journal of Pastime Management, Vol. 8, 1994, pp.102-14.

McDonald, C. Sponsorship and the Effigy of the Sponsor, European Journal of Marketing, Vol. 25, No. 11, 1991, pp.31-38.

Meenaghan, T. The Role of Sponsorship in the Marketing Communications Mix, International Journal of Advertising, Vol. 10, No. 1, 1991, pp 35-48.

Meenaghan, T. Exoteric Developments and Future Directions in Sponsorship, International Journal of Advertising, Vol. 17, No. 1, 1998, pp. 3-28.

Meenaghan, T. Brains bailship goods, Psychology & Marketing, Vol. 18 No.2, 2001, pp.95-122.

Miyazaki, A.D. and Morgan, A.G. Assessing negotiate estimate of episode bailing: Corporeprimand Olympic bailships, Journal of Advertising Research, Vol. 41, January/February 2001, pp. 9-15.

Musante, M., Milne, G. R., McDonald, M. A. Pastime bailship: evaluating the pastime and stigma effigy tally, International Journal of Sports Marketing & Sponsorship, March 01, 1999.

Olson, E. L. Does Sponsorship result in the identical way in unanalogous Sponsorship textures?, European Journal of Marketing, Vol. 44, Issue 1/2, 2010, pp. 180-99.

Pelsmacker, P. D., Geuens, M., Van Den Bergh, J. Marketing Communications: A European Perspective, Third Edition, Prentice Hall Financial Times, 2007.

Polonsky, M.J. and Speed, R. Continuity bailship and inducement allied negotiateing:

complementarities and conflicts, European Journal of Marketing, Vol. 35 No’s. 11/12, 2001, pp. 1361-85.

Quester, P.G. and Thompson, B. Advertising and Furtherance Leverage on Arts Sponsorship Effectiveness, Journal of Advertising Research, January/February 2001, pp. 33-47.

Saunders, S., Lewis, P., Thornhill, A. Lore Methods for Business Students, Fifth Edition, Prentice Hall Financial Times, 2009.

Sodeman, S., Dolles, H. Sponsoring the Beijing Olympic Games: Patterns of Bail Advertising, Asia Pacific Journal of Marketing and Logistics, Vol. 22, No. 1, 2010, pp. 8-24.

Solomon, M. R. Consumer Behaviour: Buying, Having, and Being, Eighth Edition, Pearson International Edition, Pearson Prentice Hall, 2009.

Speed, R. and Thompson, P. Determinants of Sports Sponsorship Response, Journal of

the Academy of Marketing Science, Vol. 28 No. 2, 2000, pp. 226-38. – appropinquationed April 2010

Tharenou, P., Donohue, R., Cooper, B. Management Lore Methods, Cambridge University Press, 2007.

Thjømøe, H.M., Olson, E.M. and Brønn, P. Decision-making rulees embracing bailship activities, Journal of Advertising Research, Vol. 42, November/December 2002, pp. 6-15.

Tsiotsou, R., Alexandris, K. Delineating the outcomes of Sponsorship: Bail Image, Word of Mouth, and Purchase Intentions, International Journal of Retail and Distribution Management, Vol. 37, No. 4, 2009, pp. 358-369.

Verity, J. Maximizing the Marketing Possible of Sponsorship for Global Brands, European Business Journal, Vol. 14 No. 4, 2002, pp. 161-73.

Yin, R. K. Episode Con-over Research: Contemplation and Methods, Third Edition, Applied Collective Lore Methods Series, Vol 5, Sage Publications Inc (2003)

Whannel, G. Fields in Vision: Television Pastime and Cultural Transformation, Routledge,

London, 1992.


Appendix 1


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After you are through with the order form, you will need to make a payment via a preferable system. Right after that, you will be automatically provided with your personal order page where you can track your order’s progress, provide additional requirements, and send messages to your writer or support manager.

A personal writer is assigned to your order.

Our qualified staff will choose the most suitable writer whose skills and experience match your field of study and paper’s details. In case the writer must have any particular software or literature in order to get the assignment done, please do not forget to mention this in your initial instructions.

Your paper is completed and delivered to your personal order page.

When the writer finishes your paper, it is delivered to your personal order page as a PDF document, available for preview only. You will be able to download an editable MS Word version of the order right after you click the “Approve” button in the “Files” tab of your personal order page. If any changes are to be applied to the paper, you are always welcome to request a free revision with a new deadline for the writer (be sure to check more information about this in our revision policy).

You can check how easy the process is by going to the order page and submitting your paper details right now.

Is there a money-back guarantee? If yes, how can I receive a refund?

You can get more details about possible types and terms of refunds on our official money-back guarantee page.

How will I receive a completed paper?

You will get the first version of your paper in a non-editable PDF format within the deadline. You are welcome to check it and inform us if any changes are needed. If everything is okay, and no amendments are necessary, you can approve the order and download the .doc file. If there are any issues you want to change, you can apply for a free revision and the writer will amend the paper according to your instructions.

If there happen to be any problems with downloading your paper, please contact our support team.

What if I’m not satisfied with my order?

If your paper needs some changes, you can apply for a free revision that is available for 7 days after your paper is approved. To use this option, you have a “Revision” button on your personal page.

After the 7-day period, you cannot apply for a free revision, though you still can use a paid revision option. The price of such a revision will differ depending on the number of amendments needed to be done. Please contact our support team to find out how we can help you with the amendments to your paper.

If you think our writer didn’t manage to follow your instructions, and as a result, your paper is of poor quality, please contact us and we will do our best to solve the problem.

If the revisions didn’t give the desired result, you can apply for a refund. Our dispute department will process your inquiry to find out what kind of refund we can give you. To find out more, please visit our money-back guarantee page.

How do I request a refund?

You can’t apply for a refund on certain stages of your order, like when the order is not finished by the writer yet.

When the paper is delivered, the “Refund” button on your personal order page becomes clickable.

On the relevant tab of your personal order page, you will also be able to choose the type of refund you’re demanding and the reason why you applying for it. As soon as you do that, our dispute department will start working on your inquiry. All kinds of refunds concerning the quality or the lateness of your paper should be requested within 14 days from the time the paper was delivered, as in 14 days your paper, will be automatically approved.

Your inquiry should be submitted by clicking the “Refund” button on your personal order page only.